IMPLEMENTASI MANAJEMEN PENDIDIKAN TINGGI DALAM MENINGKATKAN MUTU PENDIDIKAN

Abstract

The sustainable quality improvement serves as the measure to overcome the problems of low quality education which rely on conventional approaches. The quality assurance approach leads higher education institutions to learn and implement Total Quality Management (TQM). TQM is an integrated quality management undertaken by every level of managementand all units within the organizational system which aims at providing satisfactory service to the customer. So every Higher Education should optimize management to improve quality. There are four successful scopes of higher educationmanagement, such as: (1) students are satisfied with the higher education services; (2)stake holders are satisfied to have graduates with high quality and meet theexpectation; (3) lecturers and staff are satisfied with the services of higher education in some areas: relationships and communication between lecturers/leaders, employees, salary/honor received and service.